Support services

  • Incident reporting.
  • Technical assistance.
  • Hotfixes.
  • Updated software packages.


Subscription Clients Response Support hours Communication Issues
Basic Unlimited 3 labor days 9:00h - 17:00h Monday - Friday Mail & GitHub 5
Standard Unlimited 1 labor day 9:00h - 17:00h Monday - Friday Mail & GitHub 15
Advanced Unlimited Same day 8:00h - 20:00h Sunday - Saturday Mail, GitHub & Phone 30
Premium Unlimited Same day 24h x 7 days Mail, GitHub & Phone 30

* Each subscription is per DRLM server.
* Issues refer to the maximum number of interactions with the support team.


Professional Services

DRLM & ReaR Installation Services

  • Remote Installation and configuration of DRLM.
  • Remote Installation and configuration of DRLM clients (ReaR).

* All (DRLM/REAR) Installation services will require a remote connection (vpn, ssh). Hours: 9:00h-17:00h (Mon-Fri).

DRLM Consulting Services

If you need expert assistance on your GNU/Linux Disaster Recovery Infrastructure, we can help you:

  • Writing and implementing a disaster recovery policy within your company.
  • Designing and configuring DRLM/ReaR as a Central Disaster Recovery solution for your GNU/Linux servers.
  • Troubleshooting an existing disaster recovery solution based on DRLM.
  • Migrate Disaster Recovery solutions based on older or legacy DR methods towards DRLM.
  • Writing Disaster Recovery manuals based on DRLM.
  • Give DRLM training sessions.

* DRLM Consulting services can be delivered remotely, on-site, or any other means agreed upon.

DRLM Sponsored Development

If any feature or custom requirements, not present in DRLM, we can develop it for you:

  • Coding missing components within DRLM or ReaR.
  • Integration for external (open source or commercial) backup solutions.
  • Integration for external (open source or commercial) monitoring solutions.

*  Above list are some of our services. Do not hesitate to contact us for more information about more services and/or prices.